Privacy Policy

Effective Date: June 22, 2026

Elevate Janitorial Solutions Privacy Policy

Elevate Janitorial Solutions ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our business, website, phone services, text messaging services, and cleaning services.

Information We Collect

We may collect the following information from clients, prospective clients, employees, subcontractors, and website visitors:

• Name

• Address

• Email address

• Phone number

• Service location information

• Billing and payment information

• Communication preferences

• Information submitted through website forms, quote requests, emails, phone calls, and text messages

How We Use Your Information

We use your information to:

• Provide estimates and cleaning services

• Schedule appointments and service visits

• Process payments and invoices

• Respond to inquiries and customer support requests

• Send appointment reminders and service notifications

• Communicate regarding quotes, services, invoices, and account updates

• Improve our services and customer experience

• Comply with legal obligations

Text Messaging Communications

By providing your phone number, you consent to receive text messages from Elevate Janitorial Solutions related to:

• Appointment confirmations

• Appointment reminders

• Service updates

• Scheduling communications

• Estimate follow-ups

• Customer support communications

• Billing notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying:

STOP to unsubscribe.

For assistance, reply:

HELP or contact us directly.

Consent to receive text messages is not a condition of purchasing services.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information only with:

• Service providers assisting us with business operations

• Payment processing providers

• Scheduling and communication software providers

• Legal authorities when required by law

SMS Data Protection

SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain customer information only as long as necessary to provide services, maintain business records, comply with legal requirements, and resolve disputes.

Your Privacy Rights

You may request to:

• Access the personal information we maintain about you

• Correct inaccurate information

• Request deletion of your personal information, subject to legal and business recordkeeping requirements

• Opt out of marketing communications

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Elevate Janitorial Solutions

Phone: (970) 2035519

Email: admin@elevateclean.com

Website: www.elevateclean.com

Northern Colorado, United States

 

 

Terms of Service

Effective Date: June 22, 2026

Elevate Janitorial Solutions Terms of Service

These Terms of Service ("Terms") govern your use of services provided by Elevate Janitorial Solutions ("Company," "we," "our," or "us"). By requesting services, communicating with us, using our website, or opting into text message communications, you agree to these Terms.

Services

Elevate Janitorial Solutions provides residential and commercial cleaning services, janitorial services, carpet cleaning, floor care, window cleaning, and related cleaning services throughout Northern Colorado.

All services are subject to availability, scheduling, pricing agreements, and service-specific terms provided in estimates, proposals, service agreements, or invoices.

Estimates and Pricing

All estimates are provided based on information available at the time of quoting.

Pricing may be adjusted if:

• Actual site conditions differ from those described.

• Additional services are requested.

• Excessive cleaning conditions are present.

• Property size or scope of work differs from information provided.

Any pricing adjustments will be communicated before additional work is performed whenever possible.

Payment Terms

Payment is due according to the terms outlined in your estimate, proposal, invoice, or service agreement.

Late payments may be subject to service suspension, late fees, collection efforts, or legal remedies permitted by law.

Appointment Scheduling and Cancellations

Clients are responsible for providing reasonable access to service locations at scheduled appointment times.

We request at least 24 hours notice for cancellations or rescheduling whenever possible.

Missed appointments, lockouts, or inaccessible properties may be subject to service fees.

Satisfaction Guarantee

Any concerns regarding completed services should be reported within 24 hours of service completion.

Elevate Janitorial Solutions will make reasonable efforts to address verified service-related concerns reported within this timeframe.

Issues reported after 24 hours may not be eligible for corrective service.

Limitation of Liability

Elevate Janitorial Solutions is not responsible for:

• Pre-existing damage

• Normal wear and tear

• Improperly installed fixtures or furnishings

• Damage resulting from unsafe conditions disclosed or undisclosed by the client

• Losses caused by circumstances beyond our reasonable control

Our liability shall be limited to the amount paid for the affected service.

SMS Text Messaging Terms

By providing your mobile phone number and opting in to receive communications, you consent to receive text messages from Elevate Janitorial Solutions regarding:

• Appointment confirmations

• Appointment reminders

• Scheduling updates

• Service notifications

• Estimate follow-ups

• Billing notifications

• Customer support communications

Message Frequency

Message frequency varies based on your services, appointments, and interactions with our company.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out Instructions

You may opt out of text communications at any time by replying:

STOP

After opting out, you will no longer receive SMS messages unless you re-enroll.

Help Instructions

For assistance, reply:

HELP

or contact us directly using the information below.

Consent

Consent to receive text messages is not a condition of purchasing any goods or services.

Intellectual Property

All content on our website, including logos, branding, text, graphics, and materials, remains the property of Elevate Janitorial Solutions and may not be reproduced without written permission.

Privacy

Your use of our services is also governed by our Privacy Policy.

SMS consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

Modifications to Terms

Elevate Janitorial Solutions reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date.

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Colorado.

Contact Information

Elevate Janitorial Solutions

Phone: (970) 203-5519

Email: admin@elevateclean.com

Website: www.elevateclean.com

Northern Colorado, United States